Support Policy

SimpleBI Inc.

This agreement is in effect as of June 2016.

This policy outlines SimpleBI support practices and resources. It also identifies your support obligations to your customers. It is incorporated by reference into the SimpleBI Terms of Service.

Technical Support

We offer several options for technical support.

SimpleBI support includes:

  • Answering questions about SimpleBI services and features
  • Advice regarding best practices for report deployment
  • Troubleshooting SimpleBI services and products
  • Limited support of third party applications, services and frameworks
  • Infrastructure support for managed services

SimpleBI support does not include:

  • Developing your application reports
  • Debugging custom software
  • Performing manual system administration tasks

We will announce if we intend to discontinue or make backwards incompatible changes to any Service. We will always try to give you as much time as possible to make any necessary modifications to your applications or processes. This policy does not apply to versions, features, and functionality that we label as “beta” or “experimental.”


We may provide documentation for the Services and their use. Our documentation may specify restrictions on how Applications may be built or configured. You agree to comply with any such restrictions as specified.

End User Support

SimpleBI provides end user support for our software as a service subscriptions. Our support stops at net new development of reports, dashboards and data modules.


SimpleBI systems are continuously monitored by automated systems and health checks. In the event of any issue that adversely affects the performance, security, reliability, or integrity of the Services, we will receive notification and respond immediately.